Quality
Quality systems, stated without badges we do not have
Most factory pages show a wall of certificates. We prefer to describe what is actually checked, batch by batch, and to name the one compliance document we hold — REACH — rather than imply a shelf of others.
Detail
What is checked, and when
Incoming substrate is checked for thickness and optical defects before it goes on the line. Coating weight and adhesion are monitored during the run. Finished rolls are inspected for haze, colour and edge quality, and the batch number is printed on the core.
That number is what lets a complaint be traced to a run rather than to a conversation. It is also what a distributor needs when their customer asks which shipment a roll came from.
Documents
What we can send
REACH compliance documentation is available for the constructions we export to the EU. Technical data sheets are issued per series. Test reports exist for some constructions and not for others; where a report does not exist, we say so.
We do not publish ISO or safety-glazing certificates we have not been audited for. If your tender requires them, that is a reason to choose a different supplier, and we would rather lose the order than the credibility.
- REACH documentation for EU shipments
- Batch traceability on every roll core
- Technical data sheet per series
- Test reports where they exist — and a straight answer where they do not
Documents
What we issue, and what we do not claim
Documentation is where window film supply chains usually go soft. A datasheet with no batch number, a certificate for a product that is not the one in the carton, a test report with no method — all of them pass a casual check and fail a serious one.
What we issue: a datasheet per series with construction and measured optical data, a batch record that ties a shipment to its production run, and the test reports we hold for the film itself. What we do not issue: certificates for performance classes that belong to a finished assembly rather than to a film, and claims about standards nobody tested against.
If your buyer needs a document we do not hold, say so early. Sometimes the answer is a test we can arrange for a project; sometimes the honest answer is that the requirement is for the assembly, not the film.
Audit
Questions worth asking any film factory
Buyers increasingly audit suppliers rather than trust certificates. Five questions separate a factory from a trading company: who coats the film, what the incoming inspection covers, how a batch is defined, what happens to a failed roll, and whether the person answering has been on the line.
We answer all five, and we would rather be asked. A factory that cannot describe its own coating parameters or its scrap handling is reselling, and the difference shows up in year two when the specification drifts.
For project work, add the glass and frame questions to the audit. A supplier who asks about your glass before quoting is doing the job properly, because the film is only half of the assembly.
Questions
Before you ask
The three questions that come up on almost every enquiry.
Are you ISO 9001 certified?
We do not claim it. If your tender requires ISO 9001, ask us before bidding and we will confirm the current position rather than let you find out at audit stage.
Can you issue a certificate of origin?
Yes, standard export documentation including CO and packing list.
Do you test every batch?
In-process checks run per batch; full optical testing is per series and on request. Tell us what your customer needs to see and we will say what we can provide.
Which certifications do you hold?
We hold the quality-system registration and the film-level test reports for the series we produce, and we issue them per order. Ask for the specific document your buyer requires and we will confirm whether we hold it or can obtain it.
Can you provide a test report for my batch?
Yes — the batch record is issued with the shipment and ties the rolls to their production run and retained samples.
Do you certify installations?
No. We supply film and documentation. Installation quality, and any certification of the installed assembly, belongs to the installer and the project.
Will you sign a specification that names a standard?
Only where the evidence supports it. Where a standard applies to a finished assembly, we will say so rather than sign a claim the film cannot carry.
Related
Keep reading
Send the specification
Tell us the glass, the quantity and the destination port. You get film grade, documents and MOQ in one reply.